In order to offer the best service, Topaz Fashion, S.L offers its customers the possibility of returning the orders delivered without cost, for the following cases:

RETURNS

1.- Definitive return of defective products or whose appearance you gave a lot of the characteristics exposed in the web.

2.- Change of size for another product of the same model and color, provided that it is available in the stock on the requested date.

If the client meets one of these two situations, they have the possibility of contacting Topaz Fashion, S.L. writing an email to pacogilonline@pacogil.com within 10 working days after receipt of the order, so that the client’s request is managed.

Once the case is studied, if the return request is accepted, an email will be sent with the instructions to make the return shipment (without cost) to the offices of Topaz Fashion, S.L. These instructions will inform you about the order and the return number to be tracked by both parties.

Topaz Fashion, S.L. Will take care of the return fees as long as they are made through your usual parcel service.

Model changes or returns are not allowed without objective reasons. Although Topaz Fashion, S.L. reserves the right to accept returns if it deems it appropriate, running the client’s expenses for the change, who must pay it before such change is made.

The right of withdrawal is subject to the following conditions. You must contact pacogilshoes@pacogil.com to obtain your Return Number and inform about the items you wish to return.

  • Products must be returned in the same condition as received. They must not be damaged or used.
  • Products will be returned in their original packaging.
  • The products of the same order must be returned in the same shipment, returns of the same order are not accepted in any case.

GUARANTEE

In accordance with the provisions of Law 23/2003 of Guarantee in the Sale of Consumer Goods, Topaz Fashion, S.L. guarantees all the products object of this contract, in general from the date of receipt of the merchandise, before any manufacturing defect or non-conformity with the characteristics specified therein. The customer is recognized both the right to free replacement of the product object of the contract and the termination of the contract, if applicable. To make the guarantee effective, the client must contact Topaz Fashion, S.L. via email to the address pacogilonline@pacogil.com