GUARANTEE AND RETURNS

In order to offer the best service, GILCA PRODUCCIONES EXCLUSIVAS, S.L. offers its customers the possibility of returning the orders delivered without cost, for the following cases:

 

RETURNS

In order to offer the best service, Gilca Producciones Exclusivas, S.L. offers the possibility to its clients to return the delivered orders without cost, for the following cases:

1.- Definitive return of defective products or whose appearance is far from the characteristics exposed on the web.

Change of size or model as long as it is available in the online store on the requested date.

If the customer meets one of these two situations, he/she has the possibility to contact Gilca Producciones Exclusivas, S.L. by writing an email to pacogilonline@pacogil.com within 14 working days after receiving the order, so that the customer’s request can be managed.

Once the case has been studied, if the return request is accepted, an email will be sent with instructions for return shipment (free of charge) to the offices of Gilca Producciones Exclusivas, S.L. These instructions will include information about the order and the return number for tracking by both parties.

Gilca Producciones Exclusivas, S.L. will be able to take charge of the costs of the return as long as they are made through its usual parcel service.

The definitive return for subjective reasons of the buyer will be accepted as long as the shoes are in perfect condition, have not been used and keep the leather sole protector intact. 

In this case the customer can send the products by his own means to the following address (c/Hernán Cortés, 20 – Office 16 – 03600 Elda – Alicante) or request the return through the mail pacogilonline@pacogil.com. In this case MRW or UPS will pick up the shoes properly wrapped and protected at the address requested by the customer. This service has a charge of 6.00€ for pick up in the peninsula, 8.00€ for Balearic and Canary Islands and 25.00€ for European countries. This charge will be deducted from the amount to be returned in the refund of the purchase.

The right of withdrawal is subject to the following conditions. You must contact pacogilshoes@pacogil.com to obtain your Return Number and inform about the items you wish to return.

• Products must be returned in the same condition as received. They must not be damaged or used.
• Products will be returned in their original packaging.
• The products of the same order must be returned in the same shipment, returns of the same order are not accepted in any case.

 

GUARANTEE

In accordance with the provisions of Law 23/2003 of Guarantee in the Sale of Consumer Goods, GILCA PRODUCCIONES EXCLUSIVAS, S.L. guarantees all the products object of this contract, in general from the date of receipt of the merchandise, before any manufacturing defect or non-conformity with the characteristics specified therein. The customer is recognized both the right to free replacement of the product object of the contract and the termination of the contract, if applicable. To make the guarantee effective, the client must contact GILCA PRODUCCIONES EXCLUSIVAS, S.L.. via email to the address pacogilonline@pacogil.com